FAQ

Check out our frequently asked questions below! Don't see what you're looking for? Let us know, and we're happy to help!

General Operations

What are your normal operating hours?

We are proud to bring you room experience opportunities every day of the week. Come see us during our operating hours below:

Mon-Thur: 4PM - 10PM
Fri: 4PM - Midnight
Sat: 10AM - Midnight
Sun: 10AM - 10PM

How soon can I expect a response after sending an email/voicemail?

If you reach out to us during operating hours, we will try to return your message within an hour.

If we receive your message outside of business hours, we’ll get back to you by opening next business day.

Do you host special events (i.e. birthday parties, corporate events, etc.)?

We are excited to be part of your group’s event. Just give us a call or email and we will be happy to discuss any details to help make this special experience a reality!

We have a conference room / party room space available that can be combined for a package deal with your group’s escape room experience.

Is there an age limit for your games?

Our rooms can be enjoyed by people of all ages, but we recommend players be of an age that can be helpful to completing the room’s goal and enjoy the experience.

For players 16-17 years, a waiver must be signed by a parent or guardian in order to play. These players can play in the room by themselves without a parent or guardian in the room.

Anyone below 16 years of age, a parent or guardian must be present in the room with them.

Questions on Booking

What are the different ways that I can make a booking?

We highly recommend you book online at the "Book a Room" button at the top of the page. But we are happy to assist you with booking over the phone. Or if you walk in, and space is available, we can get you all set on site.

In any case, if you need to make adjustments to a booking made in advance, go ahead and give us a call!

When is the latest I can book?

Online bookings will close one hour prior to the scheduled experience start time. If you give us a call or walk in, you can book up to 15 minutes before the scheduled experience start time.

What forms of payment do you accept?

We accept all major credit cards (Visa, MC, Discover, AMEX) as well as cash (onsite). Sorry, no checks will be accepted.

What if I want to book a room of just me and my friends?

Already have the perfect escape room team formed? Great! You can book a room for your team and just your team, but you will simply have to buy the remaining open tickets for that time slot at 75% of the full ticket price.

So for example, if our room has an 8 person limit, and you have a party of 4, you need to buy 4 tickets plus 75% of the cost of the remaining 4 and you’ll be able to guarantee a private run.

What if I want to do a booking outside your normal operating hours?

We can handle this over the phone. Just call us and explain what you'd like and we'll do our best to accomodate you.

I have a larger group - can I still make a booking?

Feel free to give us a call and we can try to accommodate your group. Or you can check out our competition room experience to split your group into a fun head-to-head option!

What if I made a mistake when booking?

Give us a call, we’ll try to get it straightened out for you!

What is your cancellation and refund policy?

All sales are final. However, if you are running late or otherwise request you may be moved to a later time for the same room on the same day at no additional charge, if available.

I'm not from the U.S., what happens if I want to book a room?

Give us a call, we'll be happy to help!

Playing the Game

When should I arrive?

We ask that you arrive at least 15 minutes before your scheduled start time. This will allow us to take care of going over any rules, take care of signing waivers, sneak in a bathroom break, or anything else you need to ensure your escape room experience goes smoothly.

How long is my experience?

You should plan for about 90 minutes, which includes the about 15 minutes prep time leading into your hour-long booking, as well as about 15 minutes afterwards for pictures and debriefing.

What should I wear?

We recommend you wear clothing that you are comfortable moving around in. Consider wearing comfortable footwear, bringing any reading glasses, and refraining from wearing loose jewelry or other loose hanging articles of clothing or accessories.

Do I need to sign a waiver?

Yes, all participants must sign a waiver. Players under the age of 18 must have the waiver signed by a parent or guardian.

What if I’m running late for my experience?

Give us a call and let us know. We’ll try and work with you to either start your experience when you get there, or attempt to move you to another experience on the same day.

Be warned, unless you book all slots or book a private room, you may be mixed with another group! Keep in mind you may not be the only ones doing the room experience. If there is another group that is joining your time slot, we will not allow you to enter the room if you are late. If this happens, we will try to reschedule you for a later timeslot on the same day.

All sales are final, so no refunds will be given in the event of a missed timeslot. If you're booked for the competition room, and the other competition room has no bookings in it, you can enter the competition room separate from a group scheduled at the same time.

Will I have to relinquish my cell phone and other belongings?

No cell phones will be allowed during the running of the room. They, as well as keys, wallets, purses, etc. will be kept in a securely locked box at the room entrance for you to pick up before you leave.

Am I actually being locked in the room?

You will not be locked in the room, and players can leave at any time needed, like an emergency bathroom break. However, the timer will not stop even if players leave the room for a break.

Can I ask for a clue?

You are able to use 3 clues for free. Any additional clues requested will cost you 3 minutes off your time, so use them wisely! However, if you complete our wall of locks before going in, we will give you an additional clue for free.

After your experience

Will my team’s picture be taken?

At the end of your experience, win or lose, we would love to take your team picture - and we are happy to take pictures with your devices for you to capture the memory!

If you don’t want your picture taken, please certainly let us know, and we’ll be happy to skip this step.

How will my pictures be displayed or used?

We will be posting them on our social media feeds unless requested otherwise. We won’t be able to send you your photo, but would be happy to take one with your phone or camera! We just ask that you share it and spread the word - if you do, we’ll give you a discount code just for you!

Can I purchase your merchandise online?

You can purchase our merchandise at the store to take as souvenirs for your experience, and you can check out our Square Store to place orders for any of our merchandise. We ship within the US and internationally!

How can I stay connected with Fuzzy Logic?

You can follow us on Twitter (@FuzzyLogicDG), Facebook (facebook.com/FuzzyLogicDG), or Instagram (@FuzzyLogic_DG). You can also sign up for our mailing list to get emails about our upcoming events and special deals!

Do you have a privacy policy?

Yes, you can read our Privacy Policy here